B cube – Customer Journey Map

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Join us on November 25th at 18:00 in the interactive workshop “Customer Journey Map,” organized by B-Cube and Envolve Entrepreneurship and presented by Agapi Kyriakopoulou, Marketing and Knowledge Dissemination Associate at Envolve Entrepreneurship.
The workshop organized by B-Cube and Envolve Entrepreneurship explains the basics of customer journey mapping and offers hands-on practice through interactive exercises.
Registration link:
https://bit.ly/3CmB4sx
During the workshop, you’ll learn:
🔹What a customer journey map is and why it is vital for a startup,
🔹How to acquire information about your customers’ lives, needs and interests as well as the challenges they face
🔹How to understand the feelings and behaviors of your customers
🔹How to see the world through the customer’s eyes and understand how they perceive services and how they feel at each stage of contact with the company
🔹How to be inspired by your customers and find new solutions that meet their hidden needs and expectations